Shopping FAQs
Alpha Multibrand Electronics | Frequently Asked Questions
Ordering
How do I place an order?
Simply browse our website, select your desired product, add it to your cart, and proceed to checkout. You will be guided through the payment and delivery details.
Can I order by phone?
Yes! You can call us on +2348135782952 and one of our sales representatives will assist you with your purchase.
Do I need an account to shop?
You can checkout as a guest; however, creating an account allows you to track your orders, view your purchase history, and enjoy a faster checkout experience.
Payment
What payment methods do you accept?
We accept multiple payment options including bank transfers, debit/credit cards, and other supported payment gateways. All payments are processed securely.
Is it safe to pay on your website?
Yes. Our website uses secure encryption technology to protect your payment details. We do not store card information on our servers.
Can I pay on delivery?
Pay-on-delivery is not available. However for select locations and orders, this option is available. Please contact us to confirm availability in your area before placing your order.
Products & Stock
How do I know if a product is in stock?
Products shown on our website are generally available. If a product is out of stock, it will be marked accordingly. You may also contact us directly to confirm availability.
Do your products come with a warranty?
Yes. All products sold by Alpha Multibrand Electronics come with a manufacturer’s warranty. Warranty duration and terms vary by brand and product category. Please check the individual product page for details.
Do you sell genuine products?
Absolutely. We are authorised dealers for all the brands we stock, including LG, Hisense, Samsung, Midea, Nexus, Kenstar, Skyrun, and many more. All products are 100% genuine.
Account & Support
I forgot my password. What do I do?
Click on “Forgot Password” on the login page and follow the instructions to reset your password via your registered email address.
How do I contact customer support?
Our support team is available 24/7. You can reach us via:
- Phone / WhatsApp: +2348135782952/07086355311
- Email: info@alphamultibrandelectronics.com.ng
- Visit us at: No. 513, Lagos-Abeokuta Expressway, Bada House, Beside Total Filling Station, Lagos State.
Can’t find the answer you’re looking for? Reach out to our team — we’re always happy to help.
